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Disposal of Files

Business and Professions Code Section 10148 requires that a real estate licensee maintain his or her file for 3 years after the transaction closes or for 3 years after a listing if no transaction is consummated. Because some statutes of limitations (the time period within which a lawsuit must be filed) do not begin until a plaintiff knows of a claim, most licensees retain records for longer than 3 years for risk management purposes.

However, how long to retain records is only one aspect of a record retention policy. The other two considerations are how to store the records and how to dispose of them at the appropriate time.

Records can be stored in electronic form provided that a few requirements are met. First, the file must be converted to an electronic image that cannot be changed. The image must be made in the regular course of business and be stored at or near the time of the transaction. A custodian of records for the brokerage must be able to identify the stored image and there must be some sort of reliable indexing system that provides ready access to the document desired. Cal. Code of Regulations 10 CCR section 2729

If a paper file is maintained, it can be stored either in the brokerage’s offices or off-site. If stored off-site, there must be a system in place that allows retrieval if requested by the Bureau of Real Estate.

When it comes time to dispose of the file, simply throwing them away is insufficient. Cal. Civil Code Section 1798.81 requires that files must be disposed of by either: shredding, erasing or modifying the personal information in the files to make the personal information unreadable or undecipherable.

About the Author

Mark Carlson

Mark Carlson

Carlson Law Group

Mr. Carlson formed Carlson Law Group, Inc. in January 2005. He currently represents scores of real estate professionals in a wide range of matters. Mr. Carlson also represents individuals in the purchase, sale and lease of residential, commercial and industrial properties. Additionally, he has assisted several clients in building permit, zoning and other land use matters. Mr. Carlson’s practice focuses mainly on litigated matters, and he has handled over a dozen jury trials to verdict as well as several court trials. His trial experience includes two trials that each lasted over five weeks. Throughout his career, Mr. Carlson has strived to provide superior legal services while at the same time containing costs for his clients.

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